Policies-Warranty-Returns

IMPORTANT NOTE

Super-Feed manufactures the Super Feeder here in the USA
except any supplied 3rd party power supply and timer.  Any external timer
purchased on the side or in a combo is only offered so that you do not have to
go purchase one locally on your own.  Practically any timer or home
automation system/accessories can be used.  Power supplies and timers do not have
the same 1-year warranty as the products manufactured by Super-Feed.  Feeder packages are
also available as "basic" without a timer and some other accessories. 

WARRANTY STATEMENT

We, at Super-Feed  Enterprise, warrant our Super Feeders to be free from defects in material and  workmanship for a period of 1 YEAR from the original date of purchase by  the original owner/purchaser. On claims submitted as outlined above, we will  repair, or at our discretion replace without charge any Super Feeder that has  failed through defect in material and/or workmanship (timers and power supplies  shall only be warranted for a period of 90 days from date of purchase).  Any other external timer can be used.  Warranty does not cover any Super Feeder® or  accessory if it is being or has been used for any purpose other than its  obvious original intent, has been damaged, altered, installed and/or  operated contrary to instructions. We assume no other liabilities or  responsibilities other than listed herein.  Missing/damaged parts must be  reported within 14 days of purchase to qualify for replacements, adjustments or  refunds.

WARRANTY AND REPAIR PROCEDURES

We, at Super-Feed  Enterprise, are dedicated to providing you with the ultimate automatic feeder  and the quality support necessary to assure your utmost satisfaction. For  warranty repair, ship your product to us postage prepaid. You will be  responsible for any damage incurred while in transit.  We'll pay for the return  shipping back to you via 3-5 Day "Ground" shipping. If you desire any other  mode of shipment, Express Mail as an example, you will be  responsible for the difference in cost. Please include a brief statement  regarding the problem along with your original purchase receipt, your  name, address and phone number for contact. You may also submit your E-mail  address for easy correspondence. For non-warranty items, you will be charged for  repairs and shipping. You may obtain a quote from us before sending your product  for repair. Payment for repairs must be via PayPal or Credit card.  Ship To:  Super-Feed Enterprise, 2072 Logue Road, Mount Juliet, TN  37122 Tel. 615-470-5596

NO LABOR BILL:  If you send a feeder for out of warranty repair, we only charge for parts and shipping back to you as pre-quoted.

RETURN/REFUND POLICY

Important information about returns:  We will do everything possible to personally help you with any issues you may encounter like we have for 22+ years with thousands of past customers.  We may not authorize returns for a full refund of feeder price if any feeder and its accessories are not in their original new-in-the-box condition and show evidence of having been used or damaged.  If you have suspect that the feeder will not be suitable for your application when received, do not use it if you wish to return it for a full refund of the feeder price.  If you are not sure that your food will work, call us or send us a sample, and we will be more than happy to test it for you before you buy.  Most dry cat food kibbles will work great--see "Cat Feeder" note below about suitable kibbles.  Other than a possible unfortunate and rare malfunction, we know without a shadow of a doubt that our product works exactly as disclosed and proven by countless past customers. If your Super Feeder® has been purchased from a source other than directly from us, our return policy still applies.  We are the only ones who can offer technical service/advice and authorize a return.  If a return for partial or full refund is authorized, you will only be refunded not to include any shipping and handling and also subject to limitations listed herein. You MUST always contact us for a possible return authorization number (RMA) and state reason for return request and our inability to resolve your issues relating to the feeder.  For any possible refund, the product must be returned to us in its original packaging and new/unused condition (without damage or missing parts) within 30 days of purchase. Any damaged items, if applicable, will be assessed and deducted from any possible refund.  Return request of any pre-assembled and ready to use feeder (RTU) will be assessed a $25 set-up fee from any possible refund. Super Feed does not re-stock used feeders that may have been exposed to unknown products or diseases thereby requiring disposal.   If returned to us contrary to pre-certified condition as listed herein and/or without our prior permission, the items will either be returned to you or incur a 50% disposal fee from item price possible refund.  Absolutely no refund for any item received by us past 30 days from date of purchase.  NOTE:  Feeders/products mailed to you with free shipping and returned to us will incur a 10% re-stocking fee deducted from refund.  Used or not, we will of course repair/replace items under disclosed warranty terms as deemed necessary.  With prior authorization, return to: Super-Feed Enterprise, 2072 Logue Road, Mount Juliet, TN  37122 (write authorization number on corner of shipping box)   This notice rescinds any other preceding return policies whether posted in the feeder’s manual or other locations.

Items returned without an RA# are not eligible for refund or exchange.

Non-exchanged return of any unused new in the box dc or ac timer (low voltage dc/ac timer) will be assessed a re-stocking fee of $20.00 per timer if returned only for refund request.

 For assistance with  return authorization, warranty and/or repair,   e-mail info@super-feed.com    Feeder information websites:  http://www.super-feed.com  http://www.super-feeder.com  

 Cat Feeder:   The Super Feeder® performance has been very well proven over many years of dependable service, and its performance has never been in doubt when operated as recommended. If portion accuracy is "extremely" important to you, we recommend round (spherical) or slightly barrel shaped ¼” diameter kibbles as offered by Science Diet® brand or other common brands. Just like any other similar feeder on the market, the Super Feeder will not “count” kibbles, but tests have shown that an accuracy of +/- 0.1 to 0.2 ounce (weight) per portion can be achieved from one portion to another.  Most cat food kibbles up to 1/2" or even larger depending on shape will work very well by testing first if portion accuracy is not of utmost importance.  Flat and oddly shaped kibbles will never perform like recommended kibbles in any feeder because they do not stack together like round ones.  If you must have "exact" portion accuracy, you should use one with pre-filled compartments.  Performance is guaranteed as described with recommended kibbles!  Our feeders were never intended for large pets and large food over 5/8" diameter.  We cannot take responsibility for any possible unusual pet's negative reaction to the feeder and/or uncanny and destructive nature of some pets or other animals, indoors or outdoors for which we have no control and which do not constitute a valid reason for return.  All feeders of this type emit some noise because of hard kibbles being extracted from the feeder and falling into a bowl.  Like most feeders with hard kibbles, if any possible noise is an issue, you should place it in a suitable place.

SAFETY REMINDER

All Super Feeders  have been thoroughly tested and found to be extremely dependable in assisting in  the feeding and care of your pets with timely meals; however, as with any  machine, the Super Feeder® should be monitored at regular intervals for proper  operation. If you anticipate being away for an extended period of time where a  lack of food could cause harm or even death to your pet (s), you MUST make  arrangements with someone to inspect your feeder at regular intervals.

 Revised:  10/01/2017     Terms are  subject to change without notice.  You may contact us first for any possible  updates/changes made to policy. International customers, please review or international policy for limitations.